The Heyhannah blog
- Your unhappy customers won't complain. They'll just stop calling
A 2026 South African survey found most unhappy customers never complain, they just quietly switch. Here's what that means for answering fast, and where AI fits in.
- If your business WhatsApp number gets hijacked, your customers pay for it
SIM swap fraud is up in South Africa, and a hijacked WhatsApp can be used to scam your own customers. Here's how to lock yours down in ten minutes.
- Social media for a trade business when you have no time for social media
You don't need a content calendar or a strategy, just a photo you already have and five minutes a week. Here's the lowest-effort way to actually keep it up.
- How to ask for a Google review without annoying your customer
The ask that gets reviews is short, consistent and well timed. Here's the plain Google review link, when to send it, and how to ask every customer the same way.
- A Google Business Profile checklist for a trade business
Most trade businesses set up a Google Business Profile once and never touch it again. Here is what to check, straight from Google's own guidelines.
- Following up a quote, when to chase, and what to say
A quote that goes quiet isn't always lost on price. Here's a simple timeline for chasing a quote, and short, low-pressure messages you can send.
- What an AI receptionist, a part-time receptionist and voicemail actually cost
Voicemail looks free, a part-time receptionist looks cheap, and an AI receptionist looks like a leap. Here's the honest monthly maths on all three, side by side.
- Why your old business number could be given to someone else
From early 2027, networks can recycle a prepaid number that sits unused for 90 days. Here's what that means if your business line goes quiet.
- Google's new review rules could cost you the reviews you already have
Google tightened its review policy twice in 2026, banning discounts for reviews, asking only happy customers, and staff quotas. Here's what to stop doing.
- Is WhatsApp Business now costing you money?
From 1 October, Meta charges for replies it used to send for free on WhatsApp Business. Here's who that actually hits, and how to check if it's you.
- Why your customer might not answer when you call them back
South Africans are answering fewer unknown numbers than ever. What surging spam calls mean for the customer you are trying to phone back.
- Why Google might ask for a video before it lists your business
Google now asks many South African trades with no shopfront for a video before it lists them. Here is exactly what to film, and the rules that trip people up.
- What a missed call really costs your business
A missed call feels like nothing in the moment. Here is the simple maths on what unanswered calls cost a small South African business every month.
- Will my customers know they're talking to an AI?
The question every business owner asks before letting an AI answer the phone. An honest answer on how Hannah sounds, what she says, and why we never hide it.